Frequently Asked Questions
Untitled by Jess Jones
Logging In To Your SEFAA Account:
If you are a SEFAA member or you have registered for a SEFAA class or event in the past, you will save time by logging in to your account to register. Logging in will also enable you to make multiple purchases with a single transaction (registration, membership, donation, shop purchase). You'll automatically be prompted to log in when you hit the Register button.
- You can click on the "X" button to close the dialog box if you choose not to log in.
- To log in, enter your login name and password.
Or, enter your email address and click on the "Recover Account" button to reset your password OR to create a login name and password.
Payment:
You can pay online using PayPal or NeonPay (our integrated payment processor). With NeonPay, you have the option to cover the credit card processing fees when you make your payment.
Individual SEFAA members receive discounted registration pricing as a membership benefit. SEFAA membership is $60/yr. ($55/yr. if you belong to one of our member organizations or are an employee of one of our member businesses), so you may save money if you join SEFAA before registering for some classes or if you register for multiple classes during a year. Just click here to join or log in to your SEFAA Account and pay for membership and your class registration at the same time.
Minimum - Maximum Number of Students:
We encourage you to register early! All of our classes have published go/no-go deadlines. If minimum registration is not met by that deadline, the class will be cancelled, and it may or may not be rescheduled.
You will not be able to register for a class if maximum registration has been met. You can, however, add your name to the class waitlist. If a space becomes available, waitlist members will be contacted on a first-come first-served basis.
Emails:
You will receive email confirmation of your registration/payment. You will also receive an automatically generated reminder email five days before your class begins. Additionally, we generally send a second email reminder a day or two before your class begins.
If you do not receive your confirmation and/or reminder emails, please email programs@fiberartsalliance.org. We may have an incorrect email address for you, or you may have opted out of receiving SEFAA emails.
Required Supplies:
Most classes will have a list of supplies that you need to bring to class - items required by your instructor to make sure you have the best possible experience in class. These items are listed toward the bottom of each class description.
Click here to go to the Classes page and then click on the image or title for your class. If the supply list is long, you may find a link to the supply list rather than the list itself.
Please email programs@fiberartsalliance.org if you have any questions about the supplies required.
Materials Fees:
Generally, class materials fees are included in the cost of the class. If there are additional materials fees:
- The materials fee amount and the specific materials included in this fee are listed in the class description.
- Additional material fees are payable to the instructor during class. Acceptable payment methods will vary by instructor.
Online Classes:
We have partnered with
Lessonface for most online classes.
- Clicking the register button on SEFAA’s website will automatically redirect you to Lessonface for registration and payment.
- Confirmation and reminder emails will come from Lessonface.
- If you are on a waitlist and a spot opens up, Lessonface will email all waitlist participants. Whoever registers first gets the spot.
- To cancel an enrollment or request a refund, contact support@lessonface.com.
- Most Lessonface sessions are recorded and are available to you for 30 days after the last session. To access the recording(s):
- Log in to your Lessonface account.
- Click on Classes in the menu on the left side of your screen.
- Click on the camera icon to the right of the class you'd like to watch the recording for.
- Note: It may take a day or two for Lessonface to upload videos.
Evaluation Forms:
We ask students to submit an online evaluation form for each class. The form link will be emailed to you a day or two after your class ends, or you can access it at any time by clicking here. Your input helps us to continue to improve and expand our classes.
Directions - Parking - Lodging - Food:
You'll find all of this information on our SEFAA Center webpage.
Suggestions:
Please email programs@fiberartsalliance.org if you have suggestions or recommendations for class topics and/or instructors.